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Quick Fix: Tap Not Pouring

1. If pouring from flow control tap, check the flow control lever is horizontal to ground (not pointing up or down). Reposition as required and try pouring again.

2. Unscrew the nitro spout (on end of tap, turn clockwise) and make sure there is nothing blocking the small plate. Ensure washer inside tap is in place when reconnecting nitro spout.

3. Check that there is gas in the keg. Pull the O-ring on top of the keg gently and it will give a short burst of Nitrogen gas if gas is in the keg.

4. If there is no gas, check the right hand gauge on your gas cylinder. Re-order if necessary.

5. Check that the pink and green connections match the pink and green posts on the keg.

If the Initial Checks, above, have been performed and have not resolved the issue, carry out this quick procedure:

1. Disconnect liquid and gas connections (instructions below).

2. Soak the liquid (black) connection in boiling water for 30 seconds. Occasionally the fridge can cause coffee in the connection to freeze. This will defrost the connection.

3. Reconnect the gas and liquid connections (instructions below) and try again.

To reduce any pouring issues repeating, please check on the following:

1. Ensure pouring kegs are kept at front of fridge and lines are not up against back of fridge. When lines rest on the rear cooling plate, they may freeze in a small section.

2. It is common for lines and connections to freeze in warmer weather when fridges are working harder.

Defrost fridge if required.

3. Check fridge temperature and set to 4 degrees celsius.

How To Connect (and Disconnect) a Keg

Follow these instructions IN ORDER to correctly connect a keg.

1. Ensure Tap is CLOSED or OFF. The tap should be pushed back.

2. Turn on the Gas cylinder and set the serving pressure. Follow the instructions below.

3. Connect Gas connector (grey) to IN post (Pink) on Keg. To do this:

- Have the keg on the floor, outside the fridge. This makes connecting much easier.

- Pull up the collar on the grey connector.

- While the collar is up, place this on top of the the IN post (Pink) on the keg.

- Push firmly down with the heel of your hand. When in place, it will make a loud click.

4. Connect Coffee connector (black) to OUT post (Green) on Keg. To do this:

- Have the keg on the floor, outside the fridge. This makes connecting much easier.

- Pull up the collar on the black connector.

- While the collar is up, place this on top of the the OUT post (Green) on the keg.

- Push firmly down with the heel of your hand. When in place, it will make a loud click.

5. Place the Keg back inside the fridge. Ensure the coffee line is not touching the rear fridge cooling plate. Ensure the gas and liquid lines are not stressed or bent too tight at the connection point.

6. Test Pour. If the system is not pouring, check the connections and follow our troubleshooting checklist, above.

1. Disconnect the Gas connector (grey). Pull up on the collar and it will snap off.

2. Turn off the gas cylinder. Follow the instructions below.

3. Disconnect the Coffee connector (black). Pull up on the collar and it will snap off. Use a cloth as a small amount of coffee will be released.

Gas Cylinder Operation Instructions

NOTE THAT THE INSTRUCTIONS BELOW ARE BASED ON OUR EXPERIENCE AND ARE NOT A REPLACEMENT FOR THOSE ISSUED BY BOC AS PART OF THEIR INSTRUCTIONS.

1. Starting with the regulator connected (see instructions below), all gauges reading zero and the Pressure tap (front of the regulator) turned all the way towards DECREASE.

2. SLOWLY turn Cylinder tap (top of the cylinder) to OPEN. The Right Hand (RH) gauge will shoot up, showing gas remaining in the cylinder.

3. SLOWLY turn pressure tap (front of the regulator) towards INCREASE until Left Hand (LH) gauge reaches serving pressure (45 to 50 PSI).

4. Connect Gas line (grey) to IN post (Pink) on Keg. Use technique shown in demonstration (heel of hand, applying pressure directly down - sideways pressure can cause connection to fail).

1. Disconnect Gas line (grey) from Keg. 

2. Turn Cylinder tap (top of the cylinder) to CLOSE. Neither gauge will move.

3. Purge gas out of line (grey connection). Press the release inside of the grey connection. It will be firm to push. Both gauges will drop to zero as gas escapes from the line. Ensure all gas is purged and both gauges read zero.

4. Turn pressure tap towards DECREASE (front of the regulator) until it stops. Neither gauge will move.

1. Ensure small o-ring is in place (at the very end of connection point) and undamaged.

2. Connect to cylinder and HAND TIGHTEN the large nut.

3. Once connected and in place, you can tighten with a large wrench BUT ONLY VERY LIGHTLY. The nut should move no more than a few mm. BOC STATE TO HAND TIGHTEN ONLY (although we have seen customers lose gas when not done properly). 

4. Follow instructions for Turning Gas On, above.

1. Follow the above instructions for Turning Gas Off.

2. DO NOT ATTEMPT TO DISCONNECT IF EITHER LH OR RH GAUGES ARE NOT COMPLETELY AT ZERO.

3. Ensuring cylinder tap is OFF, pressure tap (front) is all the way to DECREASE and GAUGES AT ZERO, undo the large connecting nut with a wrench.

4. The connection point will loosen and the regulator is disconnected.

Start and End of Day Procedure

PLEASE FOLLOW THESE SIMPLE PROCEDURES TO ENSURE YOUR FILAMENT COLD BREW TAP SYSTEM IS POURING PERFECTLY

1. Turn on gas cylinder. Refer to instructions above.

2. Check serving pressure (Left hand gauge) is between 45 and 50 PSI.

3. Check gas remaining in cylinder (Right hand gauge). If low, re-order with BOC. Refer to instructions below.

4. Connect Grey gas connector to pink coloured keg post. Refer to instructions above.

5. Connect Black coffee connector to green coloured keg post. Refer to instructions above.

6. Check coffee remaining in keg. Re-order when you connect your last keg in stock. Read how to re-order below.

7. Clear the coffee line. Before serving your first customer, pour a small amount into a cup to be discarded. This is the coffee which has remained in the line overnight. Depending on the length of your line, this should only be a very small amount.

1. Disconnect Gas connector (grey) from Keg.

2. Turn off gas cylinder. Refer to instructions above.

3. Disconnect Coffee connector (black) from keg. Use a cloth as a small amount of coffee will release upon disconnecting.

4. Wipe down fridge, taps and drip tray as needed.